0208 866 0121 | 0208 866 8382 (Lines are open 08:30 - 18:30)

Practice Charter

In order to ensure we fulfil our aim…

We Will:

  • Treat you with courtesy and respect at all times
  • Provide you with the most appropriate care and treatment from suitably qualified staff
  • Inform you of the services we offer
  • Give you access to your health records subject to any limitation in law regarding them as strictly confidential. Doctors will advise you of their contents. All staff will treat your records as confidential information

We Ask You:

  • To ask if you do not understand or are unsure of anything to do with your treatment
  • Keep us informed if you change your name, telephone number or address
  • Only request a home visit when too ill to come to the surgery – please try to ring before 11:30 unless an emergency
  • Be punctual for appointments and make a separate appointment for each member of the family who wishes to see a Doctor
  • Please inform us as soon as possible if you are unable to keep an appointment so it can be offered to someone else